The cancellation policy applies to both Bus registrations as well as Drive-up registrations.
You must email cancellations@hpsc.ca to cancel your spot for any day trips you cannot attend.
You will receive a full refund as long as you cancel by the following deadlines:
- Saturday trips: by prior Monday 8:00 pm before the trip departure date
- Sunday/Monday trips: by prior Monday 8:00 pm before the trip departure date
- Wednesday trips: by prior Wednesday 8:00 pm before the trip departure date
A No-Show fee of $10 will be applied to your account if you do not cancel by the deadline. The bus fare also cannot be refunded after the deadline.
If you are sick, leading up to or on the morning of the day trip, please do not come on a bus trip. Email cancellations@hpsc.ca as soon as possible and we can make arrangements for refunds on a case by case scenario.
The above policies apply to cross-country day trips as well, however, the deadline for both Saturday and Sunday trips is Tuesday at 8:00 pm the week of the trip.