Coronavirus cancelled charter trips C7 France and C8 Taos. Members on these trips are now waiting for their insurance claims to be processed. It will be a lengthy process to get their money back due to the many thousands of claims from passengers all around the world on ski trips, vacation packages, cruise ships, flights, etc. But there is a small bit of good news for these members; they will be getting a FOTL privilege for 2021. When we reschedule the Club Med and Taos trips for 2021, the FOTL privilege will be used to get a jump on the rest of the membership to register before these trips go on sale. Since some C7 and C8 members received a credit instead of claiming a cash refund, the FOTL privilege will ensure that they can use their credit to get onto the trip.
This unprecedented stop of travel has highlighted the need for proper trip insurance. With 84 members affected by C7 and C8, we discovered that some members did not have cancellation insurance. With cancellation insurance, there will be full recovery of the amount paid or most of the amount paid. Without cancellation insurance, there is only a credit. Hotels and airlines are not obligated to give cash refunds. Where a refund is offered that is a bonus.
One member wrote, “Going forward, HPSC might want to re-emphasize the need for trip insurance and refer to this spring’s experience and remind club members that in most cases they will have to rely on insurance to get cash back and be the ones who have to chase after their refunds as the travel agents, resorts and airlines are not likely to refund payments and, at best, provide credits, often with deductions. Further that it is the members themselves who will have to do the bulk of the legwork and spend a lot of time chasing people and filing claims and then waiting for the refunds.”
HPSC has always strongly recommended trip insurance on our website and other documentation. For 2021 we may insist that every participant must have it, ie, both medical and cancellation insurance. Without it, you could not register for a trip.
Tremblant-March was planned to be our biggest and wildest trip of the season… but now cancelled! Boo hoo! Now be patient, refunds are coming. It’s a big job and our volunteers are busily working on it. You’ll see the refund back on your credit card by mid-April.